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Business Growth Consultant

3 weeks ago

Midrand, Gauteng, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

This role offers an exciting opportunity for a talented and ambitious individual to drive business growth and develop their career in a dynamic and innovative organization. You will be responsible for developing and implementing strategies to drive growth, identifying new business opportunities, and delivering exceptional customer experiences.

Key Responsibilities
  1. Serve as the primary point of contact for assigned key accounts, maintaining strong and professional relationships.
  2. Communicate regularly with clients to understand their needs, provide updates, and address queries.
  3. Coordinate meetings, follow-ups, and check-ins to ensure client satisfaction and engagement.
  4. Ensure all services are delivered in alignment with the agreed Service Level Agreements (SLAs).
  5. Monitor project timelines and escalate delays or issues to senior management.
  6. Maintain detailed records of service delivery and client interactions.
  7. Assist in drafting, reviewing, and processing client contracts and agreements.
  8. Track contract renewals, amendments, and terminations, ensuring timely communication with clients.
  9. Ensure compliance with contractual obligations and organizational standards.
  10. Conduct regular follow-ups with clients to confirm satisfaction and identify potential areas for improvement.
  11. Address and resolve client concerns promptly, escalating complex issues to senior management as needed.
Requirements
  • Education: Bachelor's degree in Business Administration, Management, or a related field.
  • 1–3 years of experience in key account management, service delivery, or client relationship management.
  • Exposure to the IT or software applications industry is highly desirable.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint) and CRM tools.
  • Familiarity with SLA frameworks and service delivery processes.
  • Basic understanding of contractual terms and conditions.