Luxury Lodge Operations Manager

3 weeks ago


Klerksdorp, North-West, South Africa Dante Personnel Full time
Job Description

The successful candidate will be responsible for overseeing the day-to-day operations of a luxury lodge, ensuring exceptional guest experiences and maintaining high standards of service.

Responsibilities
  • Manage and supervise lodge staff to ensure seamless delivery of services.
  • Develop and implement strategies to improve guest satisfaction and retention.
  • Maintain accurate financial records and reports, adhering to GAAP and Opera guidelines.
  • Lead maintenance management and oversee upkeep of the lodge's facilities.
  • Foster strong relationships with suppliers and vendors.
  • Ensure compliance with health and safety regulations.
Requirements
  • Degree in Hotel Management or equivalent.
  • A minimum of 10 years of experience in guest relations, preferably in a 5-star lodge or hotel setting.
  • Excellent communication and interpersonal skills.
  • Intermediate-level proficiency in Microsoft Excel and knowledge of wine, menu planning, and costing.
  • Driver's license and ability to travel as required.
  • Strong problem-solving and leadership skills.
What We Offer
  • A competitive salary: R1,200,000 - R1,500,000 per annum, depending on experience.
  • Benefits include a comprehensive health insurance plan and generous leave entitlements.


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