Customer Experience Specialist
1 month ago
Job Summary
We are seeking a skilled and customer-focused professional to join our team as a Universal Advisor. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities
- Connect with customers to understand their needs and provide personalized solutions.
- Converse with customers in a clear and concise manner, ensuring they fully understand our products and services.
- Identify and sell/cross-sell products aligned to customer needs, while adhering to our policies and procedures.
- Maximize channel optimization opportunities to improve customer engagement and satisfaction.
- Ensure all activities support cost containment and reduction, while maintaining high-quality customer interactions.
- Optimize every customer interaction to migrate or convert customers to digital channels and encourage self-service.
- Comply with all procedures and processes contained in our business guidelines, understanding the risks associated with decisions.
- Fulfill transactions above the benchmark set, providing an exceptional customer experience.
- Demonstrate behavior in support of our organizational values and take accountability for personal and career development.
- Improve knowledge and competencies by completing training specific to the role, as per eCareers.
- Contribute to the overall effectiveness and success of the team, adapting to ever-changing business and customer needs.
Requirements
We are committed to creating a diverse and inclusive work environment. All appointments will be made in line with FirstRand Group's Employment Equity plan. We support the recruitment and advancement of individuals with disabilities and encourage candidates to disclose their disability information on a voluntary basis.
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