Customer Experience Specialist

1 month ago


Witbank, Mpumalanga, South Africa FirstRand Bank Limited Full time

Job Summary

We are seeking a skilled and customer-focused professional to join our team as a Universal Advisor. As a key member of our organization, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities

  • Connect with customers to understand their needs and provide personalized solutions.
  • Converse with customers in a clear and concise manner, ensuring they fully understand our products and services.
  • Identify and sell/cross-sell products aligned to customer needs, while adhering to our policies and procedures.
  • Maximize channel optimization opportunities to improve customer engagement and satisfaction.
  • Ensure all activities support cost containment and reduction, while maintaining high-quality customer interactions.
  • Optimize every customer interaction to migrate or convert customers to digital channels and encourage self-service.
  • Comply with all procedures and processes contained in our business guidelines, understanding the risks associated with decisions.
  • Fulfill transactions above the benchmark set, providing an exceptional customer experience.
  • Demonstrate behavior in support of our organizational values and take accountability for personal and career development.
  • Improve knowledge and competencies by completing training specific to the role, as per eCareers.
  • Contribute to the overall effectiveness and success of the team, adapting to ever-changing business and customer needs.

Requirements

We are committed to creating a diverse and inclusive work environment. All appointments will be made in line with FirstRand Group's Employment Equity plan. We support the recruitment and advancement of individuals with disabilities and encourage candidates to disclose their disability information on a voluntary basis.



  • Witbank, Mpumalanga, South Africa Sydsen Full time

    Discover a rewarding career as an Automotive Customer Experience Specialist with Sydsen in Emalahleni, Mpumalanga.With a passion for customer service and the automotive industry, you will be responsible for delivering exceptional experiences to our clients.About the RoleAs an Aftersales Consultant, you will:Provide expert advice on aftersales products and...


  • Witbank, Mpumalanga, South Africa FirstRand Bank Limited Full time

    DescriptionTo deliver exceptional customer experiences, our ideal candidate will excel at building strong relationships, understanding customer needs, and providing tailored solutions.Key Responsibilities:Connect with customers through proactive communication and empathetic listening.Converse with customers in a clear and concise manner, ensuring they fully...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Customer Experience Associate to provide top-notch customer service to our clients. The ideal candidate will have excellent communication and interpersonal skills, be able to work independently and as part of a team, and have a strong customer service orientation.The successful candidate will be responsible for:Providing...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    OverviewBeBee Professionals is a leading organization in customer service, seeking a highly skilled Customer Service Specialist to join our team in Witbank. This role involves providing exceptional client relations expertise to deliver outstanding results.


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    Job Title: Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team at beBee Professionals. The successful candidate will be responsible for providing technical support to our customers and ensuring that their inquiries are answered in a timely and professional manner.Key Responsibilities: Provide technical...


  • Witbank, Mpumalanga, South Africa Sydsen Full time

    We are seeking a skilled Aftersales Consultant to join our team at Sydsen. As a key member of our service team, you will be responsible for providing exceptional customer service and ensuring a seamless experience for our clients.Key Responsibilities:Assist customers with inquiries and service needs related to their vehicles.Provide expert advice on...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    Job Title: Email Management SpecialistAt beBee Professionals, we are seeking an experienced Email Management Specialist to manage incoming emails, respond to customer inquiries, and provide customer service support. The ideal candidate will have a proven track record in customer service and excellent written and verbal communication skills.Key...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    Job SummaryWe are seeking a highly skilled Digital Communication Specialist to manage incoming emails and provide exceptional customer service support.About the RoleThe successful candidate will be responsible for responding to customer inquiries, prioritizing tasks, and managing time effectively. This is an excellent opportunity to join our team at beBee...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Content Specialist to create and maintain technical documentation for our products and services at beBee Professionals in Witbank. The successful candidate will have a degree in a related field, such as technical writing, computer science, or engineering, with experience in writing technical...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    Job Title: Digital Marketing SpecialistBeBee Professionals is seeking a skilled Digital Marketing Specialist to manage our online presence and develop strategies to increase engagement and brand awareness.Key Responsibilities:Develop and implement digital marketing strategies to increase brand awareness and engagementMonitor and respond to customer inquiries...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    Job OverviewbeBee Professionals is seeking a Technical Support Specialist to provide exceptional technical support to our customers. Located in Witbank, this role requires strong technical knowledge and excellent customer service skills.


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    Job Title: Incoming Email Response SpecialistbeBee Professionals is seeking an experienced Incoming Email Response Specialist to join our team. The successful candidate will be responsible for managing incoming emails, responding to customer inquiries, and providing customer service support. The ideal candidate will have a proven track record in customer...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to join our team at beBee Professionals in Witbank. The successful candidate will provide technical support to our customers, troubleshoot technical issues, and offer solutions to customer inquiries.The ideal candidate should have a strong technical background, excellent communication skills, and the...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    Job DescriptionBeBee Professionals is looking for a skilled Account Management Specialist to join our team. The successful candidate will be responsible for managing client accounts and providing exceptional customer service. Key qualifications include a minimum of two years of customer service experience and excellent communication and interpersonal...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    We are seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. The ideal candidate will have a strong technical background, excellent customer service skills, and the ability to work independently.Key Responsibilities:Provide technical support to customers via phone, email, or chatTroubleshoot hardware and...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    We are seeking a Service Delivery Specialist to provide exceptional customer service to our clients. The ideal candidate will have excellent communication and interpersonal skills, be able to work independently and as part of a team, and have a strong customer service orientation.The successful candidate will be responsible for:Responding to customer...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    We are seeking a skilled Telecommunications Infrastructure Specialist to install, maintain and repair cables, networks and telephones in Witbank.The successful candidate will be responsible for troubleshooting and resolving technical issues, as well as providing technical support to customers.This role requires a degree in telecommunications or a related...


  • Witbank, Mpumalanga, South Africa beBee Professionals Full time

    Job Description:We are seeking a skilled Technical Documentation Specialist to create and maintain technical documentation for our products and services. This includes writing, editing, and proofreading technical documents, such as user manuals, installation guides, and product specifications.The successful candidate will also be responsible for analyzing...


  • Witbank, Mpumalanga, South Africa Sydsen Full time

    Company OverviewSydsen, a prestigious dealership in the automotive sector, seeks a highly skilled Receptionist/Administrator to join their team based in Emalahleni /Witbank.The ideal candidate will provide exceptional customer service, ensuring a positive experience for clients.


  • Witbank, Mpumalanga, South Africa FirstRand Bank Limited Full time

    Job DescriptionTo deliver an exceptional customer experience by providing tailored solutions and expert guidance in utilizing digital channels, ensuring a seamless interaction with our customers.Key ResponsibilitiesProvide top-notch customer service, addressing queries and concerns via digital channels.Offer personalized product recommendations aligned with...