Customer Experience Associate

1 month ago


Witbank, Mpumalanga, South Africa beBee Professionals Full time

BeBee Professionals is looking for a Customer Experience Associate to provide top-notch customer service to our clients. The ideal candidate will have excellent communication and interpersonal skills, be able to work independently and as part of a team, and have a strong customer service orientation.

The successful candidate will be responsible for:

  • Providing timely and professional responses to customer inquiries
  • Resolving customer complaints and issues in a fair and efficient manner
  • Providing accurate and up-to-date information about products and services to customers
  • Maintaining accurate and up-to-date customer records
  • Monitoring customer feedback and providing feedback to management
  • Developing and maintaining strong relationships with customers
  • Ensuring customer satisfaction through effective issue resolution
  • Following up on customer inquiries to ensure resolution
  • Assisting with other customer service related tasks as needed


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