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Operations Manager

2 weeks ago

Randburg, Gauteng, South Africa Marriott Full time

About the Role:

As a key member of our store leadership team, you will support the Store Manager in implementing and maintaining a staff structure that minimizes payroll expense and increases productivity.

You will be responsible for evaluating employees' performance on a day-to-day basis and assisting the Store Manager in completing all documentation associated with applicants, new hires, and payroll.

In addition, you will effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas Retail goals.

You will maintain personnel files to Company standards and ensure adherence to all Company systems and procedures.

Duties and Responsibilities:

  • Support the Store Manager in implementing and maintaining a staff structure that minimizes payroll expense and increases productivity.
  • Evaluate employees' performance on a day-to-day basis and assist the Store Manager in completing all documentation associated with applicants, new hires, and payroll.
  • Effectively utilize customer service, training, educational tools, and communication to develop staff in relation to adidas Retail goals.
  • Maintain personnel files to Company standards.
  • Ensure adherence to all Company systems and procedures.
  • Assure compliance with legal statutes and safety guidelines in overall management of store and associates.
  • Obtain necessary skills, experience, and training from daily interaction with store management and outside training to develop necessary skills to assure promotability to next level.
  • Assure adherence to adidas Retail visual presentation guidelines.
  • Implement security procedures set forth by adidas Head Office including shrinkage control and safety inspections.
  • Develop merchandising, advertising, and promotional programs to help meet sales and marketing goals of the store.
  • Resolve customer complaints.
  • Assist in maintaining inventory levels by communicating with Store Manager overages and shortages of product.
  • Assist Store Manager in implementing and maintaining management systems for planning, organization, controlling, and auditing store operations.