Operations Manager

5 days ago


Randburg, Gauteng, South Africa Boardroom Appointments Full time

Operations Manager

Minimum Education and Experience Requirements:

  • Matric
  • Relevant Qualification
  • 5 10 years road freight forwarding experience
  • 3-5 years staff management experience in a freight forwarding environment
  • Multimodal freight forwarding experience required

Job Function:

Manage and Develop the team:

  • Ensure that the appointed people are knowledgeable and skilled in their areas of responsibility
  • Ensure that their teams master the necessary tools and processes
  • Drive the Business Unit operational performance
  • Apply the strategy and business processes in line with global or local policy
  • Assess the operational risks, the quality of service, the financial balance, projects profitability, and business-unit competitiveness
  • Ensure compliance with regulatory obligations
  • Identify competence and appoint key users in the team. Ensure that they have the resources and the time needed to share their knowledge within the team
  • Be responsible for the Business Unit reporting system (to Management / HO reporting and Middle Office)
  • Report issues and solution proposals to management as required
  • Ensure workload is equitably shared among the team
  • Check draft invoices

B. Implement The Company's procurement policy and develop solutions:

  • Negotiate, define, and share the implementation policy (e.g.: allocations per carrier) in relation to the global policy
  • Proactively contribute to local, cluster, and global competitive negotiations
  • Rate negotiations with all transporters on a bi-annual basis and circulate within The Company
  • Approve suppliers at a national level
  • Oversee tender requests to national suppliers, manage contracts with the Back Office
  • Be accountable for the quality of the countrys data (e.g.: rate, database)
  • Assist Front Office in designing consistent solutions
  • Act as main contact for the Countrys partners and maintain good relationships with them
  • Monitor supplier service quality and support national road freight teams on disputes and solutions
  • Gather and share information on the quality of supplier follow-up with local and HQ management

C. Monitor the quality of operational data:

  • Guarantee The Company operations quality and performance policy
  • Be responsible for the quality of business data in TMS, EDOC, DMP, LINK, TRANSWISE, PROGRESS (e.g.: files, events, etc.)
  • Ensure the existing and new business processes are written, shared, and respected
  • Challenge and support the activity and production costs
  • Lead communication with supporting business units (accounting, customs, etc.) to raise and solve issues

D. Facilitate the development of business tools:

  • Track IT needs within their area of responsibility
  • Contribute to the development of the TMS and DMP tools
  • Support the development and implementation of the new TMS

E. Participate in Business Unit Development:

  • Support Front Office on visits, tenders, solution implementations, and propose KPIs
  • Update Front Office or Customer on prices or service evolutions

F. Others:

  • Any other delegated tasks deemed reasonable as assigned by the reporting manager

Key Skills:

  • Ability to manage, align, monitor, and report on performance at all levels within the business, while identifying and taking appropriate corrective action to ensure the achievement of objectives
  • Ability to verbally exchange information and ideas in a clear and concise manner, ensuring understanding and appropriate responses
  • Ability to apply commercial-focused project management principles in developing and implementing best practice solutions
  • Knowledge of the operations of TMS and The Company internal tools
  • Ability to develop and maintain professional and positive relationships with both internal and external stakeholders through demonstrating an understanding and responsiveness to their needs, culture, and differences
  • Knowledge of overborder and national long-haul routes/processes and rates
  • Ability to provide effective administrative support in all areas of activity
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