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Export Sales Representative

1 week ago

Cape Town, Western Cape, South Africa LMP RECRUIT Full time
Job Description:

The purpose of this position is to manage export orders, general export administration and customer care.

Key Responsibilities:
  • Prepare quote for clients based on requirements discussed and facilitate new product development, pricing etc.
  • Process orders for local and international export customers
  • Contact freight agents for rates (courier, airfreight, seafreight)
  • Provide all documentation required by the freight forwarders (SAD500, Certificate of Origin, EUR1 Certificates, Air Waybills, Bill of Ladings, Sea Waybills etc.)
  • Follow up with customers on quotes
  • Forward shipping instructions to Logistics department
  • Issue collection instructions to freight forwarders
  • Follow-up with Logistics regarding progress and timing of dispatch
  • Provide feedback to customers, if there is a delay in production, or stock needs to be ordered from other branches
  • Compile occasional reports as required by customers (e.g. ingredients declarations etc.)
  • Issue month-end statements to customers
  • Manage opening accounts for new customers
  • Manage orders for export supplies i.e. special crating
  • Update all tracking spreadsheets
Customer Care:
  • Manage email and telephone customer queries
  • Log all queried issues with relevant department
  • Follow up with queries to confirm resolution
  • Communicate with customers regarding late deliveries
  • Create all documentation required for exporting (Invoices, packing lists, No Sugar declarations, etc.)
  • Compile and apply for Health Certificates based on information provided by the TIC (Batch codes, Manufacture and expiration dates)
  • Provide packing instructions to Montague Gardens
  • Invoice out packaging at Free of Charge if necessary
  • Compile shipping instruction sheet listing packing requirements and other details (i.e. quantities, contact details, labels etc.)
  • Request freight quotation from the freight forwarder to have the costs approved
  • Issue collection instructions to the freight forwarder
  • Communicate dispatch details to customers
  • Assist Kenya (and other branches) with order placements, spec sheets, quotes, stock queries, raw ingredient sourcing, sending raw materials to the branch