Account Service Specialist
2 days ago
Vodacom Group is committed to being an organisation that attracts, develops, and retains top talent. We believe that our people are the drivers of our success, and we strive to create an inclusive and supportive environment where everyone can thrive.
The Client Liaison Officer role plays a critical part in achieving this goal by providing exceptional customer service, building strong relationships with internal and external stakeholders, and driving business results through effective communication and problem-solving skills.
Key responsibilities include:
- Providing telephonic/e-mail support to internal and external customers
- Ensuring continuous follow-up on customer queries to maintain relationships
- Executing functions to maximise a positive customer experience
The ideal candidate will possess:
- Matric
- At least 2 years of customer service experience
- At least 2 years of credit vetting experience
Extreme Importance includes:
- Deciding and Initiating Action
- Relating and Networking
- Delivering Results and Meeting Customer Expectations
- Achieving Personal Work Goals and Objectives
Benefits of working at Vodacom include enticing incentive programs and competitive benefit packages, such as retirement funds, risk benefits, medical aid benefits, cell phone and data benefits, fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies.
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