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Retail Operations Manager
2 weeks ago
We are a leading health and beauty retailer seeking a highly skilled Retail Operations Manager to drive sales, build customer loyalty, and ensure operational excellence in our retail store.
Job DescriptionKey Responsibilities:- Support the Store Manager in achieving sales, profit, and compliance targets by driving promotional activities, cross-selling, and superior customer service.
- Execute operational activities, including expenses, stock management, shrinkage, general housekeeping, and administration.
- Maintain in-store visual merchandising standards, ensuring a consistent brand image.
- Support staff motivation and performance goal achievement, and effectively manage in the absence of the Store Manager.
- Manage work schedules in line with the Group's labour policy and relevant labour model.
- Deliver customer service initiatives resulting in a great customer experience and drives customer loyalty.
- Attend to administrative responsibilities efficiently, including time and attendance records.
- Foster a culture that makes Clicks the customer's first choice health and beauty retailer by living and driving the company values.
- Grade 12 (Maths 50% and English 50%)
- Degree in Relevant Retail/Business Management (Desirable)
- Minimum 1 year's experience in an assistant store management role or successful completion of the Clicks Trainee Store Management Programme
- Financial management experience, including budgets, profit and loss statements, financial ratios, etc.
This is an excellent opportunity for you to grow your skills, knowledge and career in a dynamic and fast-paced retail environment. You will receive competitive compensation, comprehensive training, and opportunities for professional development and advancement.
