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Lead Retail Operations Manager

2 weeks ago

Nelspruit, Mpumalanga, South Africa Clicks Group Limited Full time
Job Description

We are seeking a dynamic and experienced Lead Retail Operations Manager to join our team at Clicks Group Limited.

About the Role

The successful candidate will be responsible for driving sales growth, improving customer satisfaction, and optimizing store operations.

Key Responsibilities:
  • Develop and implement sales strategies to meet revenue targets and increase customer loyalty.
  • Manage store operations, including inventory management, visual merchandising, and staff scheduling.
  • Maintain high standards of customer service, ensuring every customer has a positive shopping experience.
  • Collaborate with the leadership team to develop and implement business plans that drive sales growth and profitability.
  • Conduct regular performance reviews and provide coaching and training to staff members to improve their skills and knowledge.

Requirements:

  • Degree in Business Administration or related field
  • Minimum 2 years' experience in retail operations or management role
  • Proven track record of achieving sales growth and improving customer satisfaction

Preferred Skills and Qualifications:

  • Knowledge of financial management principles and retail operations
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills