Fraud Prevention Specialist

2 weeks ago


Southern Suburbs, South Africa HomeChoice Holdings Limited Full time

About the Role

We are seeking a highly skilled and motivated Fraud Agent to join our team at HomeChoice Holdings Limited.

Key Responsibilities

The successful candidate will be responsible for assisting in reducing the business' exposure to fraud by reviewing orders to identify potential risk, making contact with customers, and investigating disputed transactions.

Key Performance Areas

The key performance areas for this role include:

  • Investigations/reducing risk: Review orders to identify potential risk to the business, make contact with the customer, and investigate disputed transactions according to timelines.
  • Efficiency and productivity: Deliver high standards of work within agreed SLA's, effectively manage fraud database, and self-manage to deliver on agreed SLA's.
  • Relationship management: Manage client and stakeholder relationships with supervision, actively seek to expand current external fraud partners.
  • Customer service: Provide current and prospective customers with excellent service, adhere to agreed SLA's, and provide support to the business when required.

Requirements

The successful candidate will have:

  • Grade 12 / Matric or equivalent.
  • 1-2 Years' experience within the fraud environment.
  • I2/Ibase user experience.
  • MS Office (Excel, Word, Outlook) skills.
  • Computer literacy.
  • Multilingual skills.

Attributes and Behaviours

The ideal candidate will possess:

  • Energetic with a positive attitude.
  • High stress tolerance.
  • Ability to work independently as well as within a team.
  • Excellent telephonic manner.
  • Good analytical ability and attention to detail.
  • Good decision-making skills.
  • Planning and organizing skills.
  • Accountability.
  • Business awareness.
  • Information monitoring.
  • Resilient and change-oriented.

About Us

HomeChoice Holdings Limited is a leading company in the industry, and we are committed to providing our employees with a challenging and rewarding work environment.


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