Business Solutions Specialist
5 days ago
We are seeking a skilled Business Solutions Specialist to join our team, focusing on technology implementation and process optimization. This role involves collaborating with cross-functional teams to design and implement business solutions that align with organizational objectives.
Key Responsibilities- Partner with business units to collect and document thorough functional and non-functional requirements through interviews, workshops, and observations of existing workflows.
- Ensure a deep understanding of business processes, pinpointing areas for enhancement and alignment with organizational goals.
- Convert business requirements into actionable technical specifications, user stories, and other documentation.
- Create process flow diagrams, wireframes, and prototypes to illustrate proposed solutions and workflows.
- Maintain a requirements traceability matrix to connect business objectives with system features and monitor project progress.
- Work collaboratively with development and QA teams to confirm requirements and ensure they align with proposed solutions.
Strategic Planning and Technology Alignment :
- Collaborate with the Head of Technology and stakeholders to synchronize implementation projects with strategic objectives.
- Conduct feasibility studies, impact assessments, and market analyses to inform decision-making processes.
- Support the development and maintenance of a strategic planning framework that aligns with the organization's mission and vision.
- Provide ongoing updates to executive leadership regarding the status and impact of strategic initiatives.
The ideal candidate should possess :
- A minimum of 5 years of experience in Business Analysis, including at least 2 years leading a team to achieve successful system implementations.
- A degree in Informatics, Information Systems, Management, or a related field; an Honours degree is preferred.
- A proven history of delivering high-quality solutions within deadlines and budget constraints, aligned with business goals.
- Experience in delivering CRM, ERP, and other enterprise systems, ensuring seamless integration with existing business processes.
- Capability to thrive in demanding environments, tracking and managing delivery against project milestones for a team of professionals.
- Experience gathering requirements from stakeholders to capture and document their business needs.
- Proficiency in analyzing complex datasets to uncover trends and insights, and providing actionable recommendations for business process improvement.
- Proven experience collaborating with cross-functional teams to develop and implement solutions that align with project objectives and stakeholder expectations.
- Experience facilitating user acceptance testing (UAT) and providing post-implementation support to ensure successful adoption of new systems and processes.
- A strong foundation in change management and strategies for user adoption.
- The ability to present findings and recommendations to executive committees and senior management, simplifying technical concepts for non-technical audiences.
This role offers a competitive salary and benefits package, including :
- 5% Pension Fund Contribution - Employer
- Employer-funded Death and Disability Insurance
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