Sedna Customer Advocate

1 week ago


Cape Town, Western Cape, South Africa Sedna Systems Pte. Ltd. Full time

We are seeking a customer-focused Sedna Customer Advocate to join our team in Singapore.

About the Role:

This position requires a strong understanding of customer service principles, technical troubleshooting, and software solutions to effectively resolve customer issues.

As a key member of our support team, you will be responsible for handling incoming customer requests by triaging and ensuring timely resolution.

You will work closely with cross-functional teams to identify and implement process improvements that enhance the overall customer experience.

Main Responsibilities:
  1. Issue Management: Handle incoming customer requests, triage, and ensure timely resolution.
  2. Customer Interaction and Brand Representation: Create positive customer experiences through considerate and personalised responses.
  3. Collaboration and Communication: Contribute to product development by testing new features and bug fixes, while proactively surfacing valuable customer feedback for ongoing improvements.
  4. Knowledge Management and Documentation: Enhance customer support through the creation of comprehensive knowledge articles.
  5. Continuous Learning and Skill Enhancement: Stay informed of product features and changes to provide accurate and up-to-date support.

Sedna's AI-powered platform is designed to make global trade more efficient, transparent, and sustainable. We are looking for talented individuals to join our journey and contribute to our mission of transforming global trade.



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