Cloud Engineer
2 weeks ago
We are seeking a highly skilled Cloud Engineer to join our team at BCXP. As a key member of our IT operations team, you will be responsible for managing and supporting customer technical solutions, providing general technical support on customer systems, and ensuring the smooth operation of our cloud and infrastructure solutions.
Key Responsibilities- Execute on the Managed Services business plan and strategies to ensure the delivery of high-quality technical solutions to our customers.
- Support, maintain, and manage the technical aspects of our managed Cloud/Virtualization solutions, ensuring contracted service level agreements are met.
- Plan, coordinate, and implement system changes within client-specified change windows, minimizing disruption to our customers' day-to-day business operations.
- Liaise with clients, vendors, and other partners to ensure seamless communication and collaboration.
- Manage, own, and coordinate the technical resolution of service disruptions in a timely manner, ensuring minimal impact on our customers.
- Contribute to the overall team effectiveness through technical contributions, customer focus, and teamwork.
- Drive a proactive culture to reduce common causes of operational problems, ensuring continuous improvement and excellence.
- Implement the requirements of being part of a 24x7 on-call operation, providing around-the-clock support to our customers.
- NQF 6: 3-year Degree/Diploma/National Diploma in Computer Science or equivalent.
- NQF 4: Grade 12 National Diploma or equivalent.
- 5 years' experience in a particular field of specialty within a large and highly complex organization (cloud and platform support).
- OR 7 years' experience in a particular field of specialty within a large and highly complex organization (cloud and platform support).
- Valid driver's license and ability to work extended/long hours as and when required.
- Virtualization Technologies (Redhat, HyperV, Containerization, Serverless, Rancher, etc.).
- Professional memberships in relevant industry organizations.
Hybrid Remote Worker, Billable.
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