Cloud Systems Engineer

2 weeks ago


Centurion, Gauteng, South Africa BCXP Full time
Job Summary

We are seeking a highly skilled Cloud Systems Engineer to join our team at BCXP. As a key member of our IT operations team, you will be responsible for managing and supporting customer technical solutions, providing general technical support on customer systems, and ensuring the smooth operation of our cloud and infrastructure solutions.

Key Responsibilities
  • Execute the Managed Services business plan and strategies to ensure the delivery of high-quality technical solutions to our customers.
  • Support, maintain, and manage the technical aspects of our managed Cloud/Operating system solution, ensuring contracted service level agreements are met.
  • Plan, coordinate, and implement system changes within client-specified change windows, minimizing disruption to the client's day-to-day business operations.
  • Manage, own, and coordinate the technical resolution of service disruptions in a timely manner.
  • Assist with project delivery and contribute to the overall team effectiveness through technical contributions, customer focus, and teamwork.
  • Drive a proactive culture to reduce common causes of operational problems and understand the requirements of being part of a 24x7 on-call operation.
  • Operate closely with associated infrastructure service teams to meet SLAs and resolve problems.
  • Perform firmware and hardware upgrades on server platforms.
Requirements
  • NQF 6: 3-year degree/diploma/national diploma in Computer Science or Information Technology, or NQF 4: Grade 12.
  • Relevant IT certification.
  • 3 years' experience in a particular field of specialty within a large and highly complex organization (cloud and platform support), or 5 years' experience in a particular field of specialty within a large and highly complex organization (cloud and platform support).
Preferred Qualifications
  • Microsoft/MCSE, VMware Vcenter and ESXi, Xen server experience.
  • Experience in implementing and maintaining Microsoft Operating Systems: Windows Server 2008, 2012, 2016, 2019, including DNS, DHCP, VLAN, storage configuration, and administration.
  • Hyper-V and patching using Microsoft best practice patching tools (e.g., WSUS/SCCM).
Professional MembershipsLevel of Engagement & Span of Control

Operational/Technical

Special Requirements / Employment Condition

Valid driver's license and ability to work extended/long hours as and when required.

Workplace / Physical Requirements

Full-time client-based position.


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