Retail and Hospitality Manager for Ngala Tented Camp
1 month ago
&Beyond, a renowned hospitality company, is seeking a highly skilled and experienced Retail and Hospitality Manager to join their team at Ngala Tented Camp.
About the RoleThis permanent live-in position offers a unique opportunity to be part of a dynamic and passionate team that is committed to delivering exceptional guest experiences. As a Retail and Hospitality Manager, you will be responsible for leading the safari shop team, ensuring seamless operations, and providing world-class service to guests.
The ideal candidate will have previous experience in the service industry, particularly in dealing with guests and staff. They will possess excellent communication skills, be able to create new ideas, handle pressure effectively, and demonstrate a passion for guest delight.
Key Responsibilities- Achieve and exceed monthly budgets (sales, gross profit, spend per guest)
- Work closely with the lodge team to proactively anticipate guests' needs
- Handle guest queries or complaints
- Maintain the merchandising and styling of the safari shop
- Manage and control stock inventory, including weekly feedback on sales and guest comments
- Carry out monthly stock takes and minimize stock variances
- Accurately record all transactions in PAN for guests and staff alike
- Lodge duties as required
- Experience in the service industry, especially in dealing with guests and staff
- Good organizational ability and lateral thinking
- Hospitality knowledge and a valid South African driver's license are advantageous
The successful candidate will have a strong background in retail management, excellent communication skills, and the ability to work effectively in a team environment. A competitive salary of **$60,000 - $80,000** per annum, plus benefits, is offered for this role. Transport to/from leave cycles is the responsibility of the successful candidate.
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