Learning & Development Coordinator

3 days ago


Cape Town, Western Cape, South Africa TTEC Full time
About the Role

As a Learning & Development Administrator at TTEC, you will play a pivotal role in bringing humanity to business. This onsite position in Cape Town, South Africa, offers a unique opportunity to work with an award-winning team and make a significant impact on employee development.

Key Responsibilities
  • Provide SDF administration and coordination support, aligning with established processes such as learnerships, skills programmes, bursaries, and BBBEE initiatives.
  • Ensure accurate data capture and reporting of training records, progress updates on bursary/learnership candidates, and maintenance of invoices and payments.
  • Collate input data for monthly SKILLS BBBEE status reporting and track disability stats from the system.
  • Administer BEE Skills Scorecard (training records, learner records, etc.) and learnership, skills programmes, bursaries, and all other L&D related project administration.
  • Work with HC to ensure all supporting documentation for disability is complete and pull monthly stats for the EE forum.
  • Member of Training Committee, arrange meetings, and minute taking, gathering data and preparing information required for internal and external audits.
SETA Requirements
  • Evaluate and ensure accurate capture of SETA requirements, with an agreed percentage of the data sets quality checked on a monthly basis.
  • Update Master Tracker on a monthly basis and upload data to MICT SETA and other SETAs depending on projects.
  • Load and register learners timeously on relevant SETA LMIS system and collate, capture, and submit annual WSP / ATR.
  • Monitor DG rebates, administer all learner documentation for learnerships and bursaries, and manage IT180 forms and submission to Internal Finance / tax team.
Project Management
  • Support Senior Learning and Development manager and collaborate with Ops and Employee Engagement team to identify training needs.
  • Develop training needs analysis post-training feedback, correlated, and integrated back into training and ops to correct future classes and ensure ops can manage perceived gaps.
What You Bring To The Role
  • Grade 12 qualification.
  • Prior experience in a similar role.
  • Knowledge and understanding of the SETA Landscape and BEE regulations (SD, SAQA, SETAs, Learnerships, and basic knowledge of the QCTO).
  • Excellent Computer Skills Microsoft Office.
  • Good communication skills.
  • Ability to work under pressure and meet deadlines.
Salary Information

We offer a competitive salary of R600,000 per annum, based on market rates and industry standards. Performance bonuses, benefits, and career-growth opportunities are also available.



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