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Quality Assurance Manager

2 months ago

Durban, KwaZulu-Natal, South Africa Tower Group Full time
Job Title: Quality Supervisor

Job Summary:

The Quality Supervisor is a key member of the Tower Group team, responsible for ensuring the highest standards of quality are maintained throughout the production process. This role involves supervising the quality team, implementing quality assurance measures, and ensuring compliance with industry standards and customer requirements.

Key Responsibilities:
  • Oversee all quality aspects to ensure products meet approved standards and specifications.
  • Champion the implementation and monitoring of ITAF standards, making recommendations for improvement.
  • Investigate and resolve quality non-conformances and customer complaints.
  • Analyze defects and implement corrective actions.
  • Conduct process and system audits, resolving findings and discrepancies.
  • Act as a customer representative and support contact for quality issues.
  • Maintain ISO certification through active participation.
  • Monthly reporting of quality metrics and updating quality documents.
Additional Duties:
  • Documentation of quality activities in compliance with company policies.
  • Calibration of equipment and maintenance of calibration schedule.
  • Maintain customer KPI reporting and monitor production adherence.
  • Implement standards, procedures, and processes to meet quality standards.
  • Develop, maintain, and ensure adherence to SOPs and work instructions.
  • Lead continuous improvement initiatives for efficiency, customer service, and cost savings.
  • Conduct quality training and ensure implementation of health and safety standards.
  • Supervise employees, schedule work tasks, and ensure adherence to quality and safety standards.
  • Ensure compliance with applicable laws and regulations.
  • Analyze operational problems, implement improvements, and preventive actions.
  • Plan for subordinate development and growth potential.
Competencies Required:
  • Planning and Organizational Skills.
  • Analytical and Problem-Solving Skills.
  • Communication Skills (verbal and written).
  • Attention to Detail.
  • Strong Interpersonal Skills.
  • Results Orientation.
  • Innovative Thinking.
  • Builds Collaborative Relationships.