Process Improvement Specialist
3 days ago
We are seeking a detail-oriented and proactive Junior Process Analyst to contribute to our Process Optimization team. The successful candidate will assist in:
- Deriving and documenting detailed work instructions (Standard Operating Procedures) from defined Business Processes.
- Analysing, improving, and streamlining our business processes to enhance efficiency and customer satisfaction.
This is an excellent opportunity for someone looking to grow their career in a dynamic and innovative digital banking environment.
Key Responsibilities:- Assist in analysing existing business processes and workflows to identify inefficiencies and areas for improvement.
- Document current processes using, BPMN and UPN process maps.
- Document detailed Standard Operating Procedures (SOPs) for as-is processes.
- Validate SOPs with SMEs and Product Owners.
- Classify and publish SOPs to the Bank's defined repository.
- Work with senior analysts to identify process improvement solutions.
- Assist in designing and testing new processes, and monitoring their effectiveness post-implementation.
- Collaborate with various departments to gather information, process and activity details, and understand process challenges.
- Communicate findings and recommendations to stakeholders clearly and effectively.
- Prepare reports and presentations on process improvement findings and recommendations.
- Maintain accurate and up-to-date documentation of process changes and improvements.
- Stay updated with industry trends and best practices in process analysis and digital banking.
- Participate in training and development programs to enhance skills and knowledge.
At Planet10, we offer a dynamic and innovative work environment that fosters growth and development. If you are a detail-oriented and proactive individual looking to grow your career in digital banking, we encourage you to apply for this exciting opportunity.", "lang_code": "en"}
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