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Client Communication Specialist

1 month ago

Randburg, Gauteng, South Africa Tailormade Solution Full time

At Tailormade Solution, we are seeking a highly skilled Client Communication Specialist to join our team in Randburg. This exciting opportunity is perfect for individuals with excellent communication skills and a passion for delivering exceptional customer experiences.

Job Overview

This is a dynamic role that involves making calls to customers from a set list for market research purposes. As a Client Communication Specialist, you will be responsible for ensuring that all calls are conducted in a professional and friendly manner, meeting the quality standards set by our company.

Key Responsibilities:
  • Makes calls to customers from a set list for market research purposes
  • Ensures all calls are conducted in a professional and friendly manner, meeting quality standards
  • Reaches daily set targets (productivity, quality, data)
  • Maintains high levels of integrity and adheres to internal policies and procedures
  • Demonstrates good communication skills, call centre experience, and the ability to work under pressure
Requirements:
  • Grade 12 essential
  • Good communication skills
  • Call centre experience (advantageous)
  • Ability to listen attentively and capture complaints, compliments, and comments accurately
  • Aware of correct telephone etiquette
  • Maintains high levels of integrity
What We Offer:

We offer a competitive salary of R180,000 per annum, which reflects the company's commitment to investing in its employees' growth and development.