Technical Operations Associate

2 days ago


Johannesburg, Gauteng, South Africa Hisense South Africa Full time
About the Role

We are seeking a Technical Operations Associate to join our IT team. In this role, you will be responsible for providing technical support to employees, managing software installations, and maintaining office systems.

Key Responsibilities:

  • Technical Operations: Provide technical support to employees, troubleshoot hardware and software problems, and coordinate repairs with vendors.
  • Software Management: Support the installation and uninstallation of work-related software, such as SAP, VPN, and other enterprise applications.
  • System Maintenance: Diagnose and resolve issues related to company office systems, ensuring smooth daily operations.
  • IT Equipment Management: Oversee the maintenance and proper functioning of company IT equipment.
  • Expense Management: Handle monthly IT-related payments, ensuring accurate and timely processing.
  • Network Management: Maintain stable network connections for both the company office and employee accommodation, promptly resolving any network failures.

Requirements

  1. Work Experience
  • 2+ years of experience in IT support, system administration, or a related field.
  • Hands-on experience in troubleshooting computer hardware, software, and network issues.
  • Familiarity with enterprise applications such as SAP and VPN setup.
  • Experience in managing IT equipment and coordinating with vendors for maintenance and repairs.
  • Knowledge of IT procurement and payment processes.
  • Experience in network administration, ensuring stable office and residential connectivity.
Education and Certifications
  • Bachelor's degree or diploma in Information Technology, Computer Science, or a related field.
  • Industry certifications (e.g., CompTIA A+, CCNA, ITIL) are an advantage.

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