Client Relationship Manager

1 week ago


Durban, KwaZulu-Natal, South Africa Salt Employee Benefits Full time
Our Team

Salt Employee Benefits is a dynamic and supportive team of professionals who are passionate about delivering exceptional service and support to our members and stakeholders.

Job Description

We are seeking a highly skilled Client Liaison Officer to join our team. In this role, you will be responsible for ensuring smooth communication and engagement between our members, employers, and service providers.

  • You will act as a liaison between our members and service providers, ensuring end-to-end service delivery.
  • Ensure communication and engagement with employers, members, and stakeholders of the Fund.
  • Resolving all queries and actively monitoring service delivery on the Fund, taking appropriate steps to ensure that SLA is delivered.
Responsibilities

The successful candidate will be responsible for:

  • Hosting Fund presentations for members, union officials, employers, and other identified stakeholders at approved sites.
  • Liaising with various departments/stakeholders regarding member claims.
  • Providing members with benefit statements, contribution history, and quotations where available.

The Client Liaison Officer will also be responsible for:

  • Escalating claims that are outside the service level agreement.
  • Attending internal and external training as required.
Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and multitask.
  • Flexible and adaptable approach.
  • Strong problem-solving and analytical skills.


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