Client Relationship Manager
1 week ago
Salt Employee Benefits is a dynamic and supportive team of professionals who are passionate about delivering exceptional service and support to our members and stakeholders.
Job DescriptionWe are seeking a highly skilled Client Liaison Officer to join our team. In this role, you will be responsible for ensuring smooth communication and engagement between our members, employers, and service providers.
- You will act as a liaison between our members and service providers, ensuring end-to-end service delivery.
- Ensure communication and engagement with employers, members, and stakeholders of the Fund.
- Resolving all queries and actively monitoring service delivery on the Fund, taking appropriate steps to ensure that SLA is delivered.
The successful candidate will be responsible for:
- Hosting Fund presentations for members, union officials, employers, and other identified stakeholders at approved sites.
- Liaising with various departments/stakeholders regarding member claims.
- Providing members with benefit statements, contribution history, and quotations where available.
The Client Liaison Officer will also be responsible for:
- Escalating claims that are outside the service level agreement.
- Attending internal and external training as required.
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- Ability to work under pressure and multitask.
- Flexible and adaptable approach.
- Strong problem-solving and analytical skills.
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Client Relationship Manager
1 week ago
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