Service Contract Manager

5 days ago


East London, Eastern Cape, South Africa SKG Full time

At SKG Properties, we specialize in the development, leasing, and management of commercial and industrial real estate.

Job Overview

The Services Contracts Manager plays a vital role in ensuring performance standards are met, overseeing operational services across soft and technical services.

This role ensures efficient and effective delivery of services, maintaining high standards of quality and compliance. The focus is on service performance against contracts, as well as supplier management.

Main Responsibilities:

  • Monitor and oversee contract compliance to ensure service providers meet agreed-upon performance standards.
  • Handle contract renewals, modifications, and amendments to optimize service delivery.
  • Collaborate with internal teams, including Facilities Management, Energy & Utilities, and Procurement, to align service interactions.
  • Implement strategies to enhance vendor relationships and continually improve performance.

Operational Oversight:

  • Oversee daily operations of applicable services to ensure seamless delivery.
  • Ensure all services comply with health and safety regulations and industry standards.
  • Maintain operational focus on key systems, including lifts, fire safety, HVAC, electrical, and plumbing, while coordinating with specialized in-house teams.
  • Track KPIs to measure service performance and identify areas for improvement.

Collaboration and Communication:

  • Serve as the primary liaison between the Facilities Management team and internal departments, ensuring smooth coordination of service delivery.
  • Work closely with Procurement to align on contract management, supplier engagements, and compliance with purchasing guidelines.
  • Engage in regular performance reviews with internal stakeholders and service providers to maintain alignment with business objectives.


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