Soft and Technical Services Director

1 week ago

East London, Eastern Cape, South Africa Focus Kamoso (Pty) Ltd Full time
Key Responsibilities:

The Service Contract Manager at Focus Kamoso (Pty) Ltd is responsible for managing service contracts, ensuring performance standards are met, and collaborating with internal teams to ensure all services align with operational and contractual objectives. Key responsibilities include:

  1. Evaluate service provider performance against established SLAs.
  2. Oversee contract compliance and performance adherence to service-level obligations.
  3. Manage contract renewals, modifications, and amendments to optimize service delivery.
  4. Drive continuous improvement in service delivery and compliance across all contracts.
  5. Collaborate with internal teams to ensure effective service interaction and coordination.
  6. Develop and implement strategies to enhance vendor relationships and improve performance.

Operational Management:

  1. Oversee daily operations of relevant services.
  2. Ensure efficient and effective service delivery.
  3. Establish and monitor service improvement plans.
  4. Ensure services adhere to health and safety regulations and industry standards.
  5. Maintain operational focus on critical systems, including lifts, fire safety, HVAC, electrical, and plumbing, while working with specialized in-house teams.
  6. Track KPIs to assess service performance and identify areas for improvement.

Collaboration and Communication:

  1. Serve as the primary liaison between the Facilities Management team and internal departments to facilitate smooth service delivery coordination.
  2. Work closely with Procurement to align on contract management, supplier engagement, and purchasing guidelines compliance.
  3. Collaborate with field services to ensure prompt and efficient response to service issues.
  4. Engage in regular performance reviews with internal stakeholders and service providers to maintain alignment with business objectives.
  5. Resolve conflicts with service providers and escalate issues when necessary.

Key Soft Services:

  1. Cleaning and janitorial services
  2. Hygiene services
  3. Pest control
  4. Landscaping and grounds maintenance
  5. Reception and front desk services
  6. Waste management (collaborate with specialized in-house team)

Key Technical Services:

  1. HVAC maintenance
  2. Electrical systems maintenance
  3. Plumbing services
  4. Building fabric maintenance (e.g., walls, roofs, windows)
  5. Fire safety systems maintenance (collaborate with specialized in-house team)
  6. Lift and escalator maintenance (collaborate with specialized in-house team)
  7. Energy management and sustainability initiatives (collaborate with specialized in-house team)

Essential Skills:

  1. Proficiency in facilities management software
  2. Strong analytical and problem-solving abilities
  3. Knowledge of health and safety regulations
  4. Experience in budget management and cost control
  5. Customer-focused with a commitment to service excellence

  • Soft and Technical Services Procurement Lead

    5 days ago

    East London, Eastern Cape, South Africa Skg Full time

    About Our Team:SKG Properties is a dynamic and industry-leading property company that values ethics, customer service, and teamwork. We are committed to delivering high-quality services that meet the evolving needs of our clients. As a Service Contract Manager, you will play a key role in achieving our objectives and contributing to the success of our...

  • Soft and Technical Services Director

    1 week ago

    East London, Eastern Cape, South Africa Flair TM Full time

    What We're Looking For:We're looking for a customer-focused individual with a commitment to service excellence. You'll have experience in supplier and contract management, proficiency in facilities management software, and strong analytical, problem-solving, and budget management skills.

  • Operations Director

    1 week ago

    East London, Eastern Cape, South Africa TN United Kingdom Full time

    About the Position:We are seeking an Operations Director - Technical Services to lead the delivery of high-quality technical services within our social housing portfolio.Key Responsibilities:Lead the management of technical services across a portfolio of social housing properties, ensuring compliance with health and safety regulations, statutory obligations,...

  • Service Contract Manager

    1 week ago

    East London, Eastern Cape, South Africa Flair TM Full time

    Ensure service providers meet performance standards as outlined in SLAs and oversee contract compliance.Handle contract renewals, modifications, and amendments.Collaborate with internal teams (Facilities Management, Energy & Utilities) to optimize service delivery.Focus on continual service improvements and vendor performance enhancement.Oversee daily...

  • Operations Supervisor

    2 days ago

    East London, Eastern Cape, South Africa Level Up Full time

    About the Role:This is an exciting opportunity for a Service Contract Manager to join our team at Level Up. As a key member of our Facilities Management department, you will be responsible for overseeing the performance of service contracts and ensuring compliance with contractual obligations.Key Responsibilities:Contract Oversight:Evaluate and ensure...

  • Facilities Management and Services Director

    5 days ago

    East London, Eastern Cape, South Africa Skg Full time

    Job Summary:The Service Contract Manager will be responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft and technical services. This role requires a highly organized and analytical individual with strong problem-solving abilities. The successful candidate will work closely with...

  • Regional Financial Services Director

    5 days ago

    East London, Eastern Cape, South Africa SD Recruitment (Pty) Ltd Full time

    About the RoleWe require a highly skilled and experienced Financial Services Director to lead our team as a Regional Manager in the Eastern Cape. The ideal candidate will have a strong background in SA Corporate law, including the Companies Act, and at least five years' experience in the SME funding environment.Sound technical and industry knowledge of the...

  • Facilities Services Director

    7 days ago

    East London, Eastern Cape, South Africa Focus Kamoso (Pty) Ltd Full time

    **Services Manager Role**This position is responsible for overseeing service contracts, ensuring performance standards are met, and managing operational services across all soft and technical services.Primary Responsibilities:Oversee contract compliance and performance adherence to service-level obligations.Manage contract renewals, modifications, and...

  • Technical Operations Director

    1 week ago

    East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

    About Us:We are Abantu Staffing Solutions, a company dedicated to delivering exceptional staffing solutions. Our team is passionate about matching top talent with exciting opportunities.The Role:We seek an experienced Technical Operations Director to lead our Engineering Department. The ideal candidate will have a proven track record of driving operational...

  • Customer Service Director

    2 days ago

    East London, Eastern Cape, South Africa CMS - Recruitment Full time

    We are currently seeking a Customer Service Director - FM Sector to join our team at CMS - Recruitment. The successful candidate will lead the helpdesk team to deliver exceptional customer service, resource management, and service delivery in the FM sector.This role involves managing PPM and statutory planning in our CAFM system to meet contract...

  • Sales and Service Director

    2 weeks ago

    East London, Eastern Cape, South Africa Premier Fmcg Ltd Full time

    We're looking for a highly motivated Sales and Service Director to lead our team to success. Key responsibilities include:Customer ExperienceDELIVER EXCEPTIONAL CUSTOMER EXPERIENCES through effective team managementBuild a positive and inclusive work environmentThe ideal candidate will have a strong background in business-related courses and at least 2 years...

  • Dealer Services Director

    20 hours ago

    East London, Eastern Cape, South Africa WeBuyCars Full time

    The Dealer Services Director will be responsible for leading our East London dealership and developing strategies to drive revenue and profitability. The ideal candidate will have a strong background in the motor industry and excellent leadership skills.Key ObjectivesTo develop strategies to drive dealership revenue, profitability, and market share.To...

  • Regional Sales Director

    3 days ago

    East London, Eastern Cape, South Africa Segal and Cohn Management Consultants Full time

    We are seeking a skilled Regional Sales Director to join our team at Segal and Cohn Management Consultants. As a Regional Sales Director, you will be responsible for managing assigned branches, ensuring profitability, and exceeding sales and collection targets.Key ResponsibilitiesAccountable for managing assigned branches, driving sales growth, and improving...

  • Service Contract Manager

    7 days ago

    East London, Eastern Cape, South Africa Focus Kamoso (Pty) Ltd Full time

    **Job Overview**The Services Manager is responsible for overseeing service contracts, ensuring performance standards are met, and managing operational services across all soft and technical services. This role focuses on delivering efficient and effective services, maintaining high standards of quality and compliance.Key Responsibilities:Ensure service...

  • Finance Director Role

    2 days ago

    East London, Eastern Cape, South Africa Lesedi Nuclear Services Pty. Ltd. Full time

    About the Finance Director RoleThe Finance Director at Lesedi Nuclear Services Pty. Ltd. will lead the Accounts Department and be responsible for driving financial excellence, improving operational efficiency, and enhancing stakeholder value.Main ResponsibilitiesFinancial Planning and AnalysisDevelop and implement financial plans and strategiesAnalyze...

  • Technical Services Manager

    1 week ago

    East London, Eastern Cape, South Africa TN United Kingdom Full time

    About the Role:We are seeking a highly experienced Technical Services Manager to oversee the delivery, maintenance, and compliance of mechanical and electrical services within our social housing portfolio.Key Responsibilities:Lead the management of technical services across a portfolio of social housing properties, ensuring compliance with health and safety...

  • Service Contract Manager

    7 days ago

    East London, Eastern Cape, South Africa Focus Kamoso (Pty) Ltd Full time

    ROLE OVERVIEW The Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft and technical services. This role ensures the efficient and effective delivery of services, maintaining high standards of quality and compliance. The role will also ensure a focus on...

  • Service Contract Manager

    3 weeks ago

    East London, Eastern Cape, South Africa Profile Personnel Full time

    ROLE OVERVIEWThe Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft and technical services. This role ensures the efficient and effective delivery of services, maintaining high standards of quality and compliance. The role will also ensure a focus on...

  • Service Contract Manager

    1 week ago

    East London, Eastern Cape, South Africa Focus Kamoso (Pty) Ltd Full time

    ROLE OVERVIEWThe Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft and technical services. This role ensures the efficient and effective delivery of services, maintaining high standards of quality and compliance. The role will also ensure a focus on...

  • Service Contract Manager

    5 days ago

    East London, Eastern Cape, South Africa Profile Personnel Full time

    ROLE OVERVIEW The Services Manager is responsible for managing service contracts, ensuring performance standards are met, and overseeing operational services across all soft and technical services. This role ensures the efficient and effective delivery of services, maintaining high standards of quality and compliance. The role will also ensure a focus on...