Retail Store Assistant

4 days ago


Cape Town, Western Cape, South Africa Dis-Chem Pharmacies Full time

Dis-Chem Pharmacies' Goodwood store has an exciting opportunity for a Retail Store Assistant to join their team.

About the Company

Our company is a leading pharmacy and healthcare retailer in South Africa, committed to providing exceptional customer service and quality products.

Salary Information

The successful candidate will receive a market-related salary, along with medical aid, provident fund, and staff account benefits.

Job Description

This role involves assisting with the overall management of the store, ensuring operational and administrative duties are performed according to standard policy and procedure.

The key responsibilities include:

  • Managing and reporting customer compliments and complaints to management.
  • Establishing professional relationships with customers.
  • Ensuring customer stock queries are dealt with and resolved efficiently.
  • Maintaining effective external communication with customers regarding feedback.
  • Assisting customers with enquiries and referring them to relevant departments when necessary.
  • Meeting customer turnover per hour rate as per company benchmark.
  • Managing shorts and overs at the point of sale, including floats.
  • Handling refund and return transactions correctly.
  • Ensuring back shopping and returned goods are handled accurately.
  • Verifying and reviewing deliveries and invoices for total accuracy.
  • Assisting the Receiving Manager in preparing and logging Distribution Centre claims on the Distribution Centre claims system.
  • Managing and controlling high-risk stock effectively.
  • Preparing the run reconciliation on a daily basis.
  • Preparing, ordering, and receiving branch change requirements to ensure cashiers have sufficient change for excellent customer service.
  • Maintaining liaison between relevant parties and ensuring effective document control.
Required Skills and Qualifications

To be successful in this role, you should possess:

  • Retail administration and operational knowledge.
  • Excellent teamwork and customer relation skills.
  • Leadership and management abilities.
  • Trustworthiness and honesty.
  • Able to work under pressure and meet deadlines.
Benefits

The successful candidate will enjoy:

  • Market-related salary.
  • Medical aid.
  • Provident fund.
  • Staff account.
Special Conditions of Employment

Please note that the following conditions apply:

  • Candidates must be South African citizens.
  • A valid driver's license and/or own reliable transport is required.


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