Freight Operations Specialist
5 days ago
Makeheroes is a dynamic company that buys, operates, and scales baby and juvenile brands. We are ambitious multi-brand developers combining operational excellence with customer-centricity to support parents and children through every milestone of their journey.
Built by a team with a background in investment banking, venture capital, and D2C eCommerce, we have the right experience to nurture and grow brands and develop products that simplify, support, and enrich everyday family experiences.
We pride ourselves on our collaborative culture, where everyone is encouraged to get involved and make a difference. If you're passionate about making a real impact, you should consider joining our team.
About the RoleAs a key member of our Supply Chain Department, you will be responsible for overseeing daily, weekly, and monthly freight activities, ensuring full compliance with import/export regulations, and driving continuous improvement to establish a competitive edge in the industry.
Your success will be measured by cost efficiency, service quality, and the agility to navigate new challenges.
ResponsibilitiesDaily Operations & Ad Hoc Tasks:
- Maintain daily communication with freight forwarders via the freight platform.
- Resolve issues related to customs documentation, HT codes and duties, live customs blocks, and historic customs inquiries.
- Manage updates and changes to plans, such as GRD adjustments.
- Departure board checks (ensure planned activity is being completed).
- Handle ad hoc queries, including sea/air freight quotes and business cases.
Weekly Process:
- Collect PO and transfer order requirements from the Planning team.
- Consolidate POs and make container bookings, optimising container fill.
- Oversee carrier billing, validating and processing invoices.
- Support the NPD process by calculating freight costs and providing HTS and duty information for new products.
Monthly:
- Generate performance reports.
- Conduct spend analysis and recommend performance improvements.
KPIs:
- Container utilisation.
- Freight Cost Per CBM.
- Customer Service Performance & Amazon Availability.
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