Technical Support Specialist
6 hours ago
We are seeking a highly skilled Technical Support Specialist to join our team at Netsurit. As a Technical Support Specialist, you will be responsible for providing high-end, proactive and reactive technical support to our client portfolio.
Key Responsibilities:- Design and implement projects as per client requirements and project scope
- Infrastructure security analysis and reporting
- Client documentation and policy design
- Incident management, Problem management, Resolving Service Requests, and applying Change Management where necessary
- Good general understanding of the ITIL Framework and ITSM Systems
- Excellent knowledge on Microsoft technologies including Office 365, Microsoft 365, Azure, Hyper-V / VMWare
- Must have a good knowledge of TCP/IP Networking protocols, VLANs, installing and configuring firewalls, managed switches, and routers
- Must have a good understanding of network security, malware/ransomware prevention
- Assist / mentor junior consultants and host technical workshops for the team
- At least 3-5+ years' experience in the IT & Networking environment and must have formal IT qualifications, ideally Microsoft roll-based certifications
- A candidate with both the attitude and aptitude to succeed in Server/Network Support, Cloud technologies, Projects and Client services consulting will fill this position
- The candidate must have a love for all things IT, have strong problem-solving skills and display an eagerness to learn and grow within the Netsurit team
- The successful candidate should have a minimum of 1 year onsite experience, based at a client
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