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Senior Sales Consultant
1 month ago
West Coast Personnel is seeking a highly skilled and experienced Pick-Up-Shop Senior Sales Consultant to join our team.
Key Responsibilities:- Sales and Customer Service: Represent our brand by selling products and providing exceptional sales services to customers.
- Shop Operations: Supervise daily operations within the shop, ensuring targets and KPIs are met.
- Team Leadership: Lead and motivate the Shop Consultants to achieve collective goals.
- Sales Initiatives: Generate and respond to sales leads, implement initiatives to boost sales.
- Proactive Sales Calls: Conduct proactive telephone marketing/sales calls (minimum 50 per day).
- Aftersales Support: Manage email and telephonic inquiries, offering aftersales support.
- Customer Engagement: Identify and engage potential customers, process orders and returns.
- Stock Management: Maintain stock levels and optimize product range with the Pick-Up Shop Manager & Shop Controller.
- Delivery and Sales Order Completion: Oversee delivery, stock movement, and sales order completion.
- Visual Merchandising: Enhance the shopping experience through effective visual merchandising.
- Stock Takes and Recommendations: Ensure timely stock takes and make recommendations on surplus and slow-moving items.
- General Shop Maintenance: Handle general shop maintenance and analyze sales reports.
- Customer Events: Foster good working relationships with colleagues and coordinate customer events.
- Customer Complaints: Address customer complaints and perform ad-hoc duties as required.
- Qualifications: Matric or equivalent qualification.
- Residency: Reside within Port Elizabeth or a 15-20km radius.
- Communication Skills: Excellent communication skills and fluency in English (additional South African languages are advantageous).
- Sales Orientation: Sales-oriented, goal-driven, and self-motivated.
- Teamwork: Ability to work independently and as part of a team.
- Technical Skills: Proficient in Microsoft Office (PowerPoint, Outlook, Word, Excel); SAP experience is a plus.
- Commitment and Responsibility: Quick learner with a high level of commitment and responsibility.
- Experience: Minimum of 3-5 years in sales and/or customer service.
- Reliability: Reliable transport and clear disciplinary, criminal, and credit records.
