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Club Administrator Assistant

3 weeks ago

Johannesburg, Gauteng, South Africa Planet Fitness Full time
About the Role

The Welcome Experience Specialist at Planet Fitness will be responsible for creating an exceptional experience for our members from the moment they enter our club. You will be the face of our organization and ensure that every interaction is positive and memorable.

Main Responsibilities:
  • Develop and implement strategies to improve member satisfaction.
  • Manage the day-to-day operations of the Welcome Desk/Reception.
  • Assist with Club Administration tasks as needed.
  • Conduct group exercise classes.

Key Performance Areas:
  • Customer service skills and ability to provide exceptional experiences.
  • Administrative accuracy and attention to detail.
  • Communication skills and ability to liaise with staff and members.
  • Teamwork and leadership skills.

Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to motivate staff and lead by example.
  • High level energy levels.
  • Previous experience within a front desk or welcome desk position.