Customer Service Representative
4 weeks ago
The Customer Service Representative will play a pivotal role in connecting with potential customers and qualifying leads to aid the sales team. The ideal candidate should be comfortable with high-volume outbound calls, be digitally savvy to handle chatbot and WhatsApp inquiries, and have a knack for lead capture and qualification. They should also be organized, punctual, and able to thrive in a high-pressure environment. Experience in a similar role and familiarity with CRM systems will give candidates a competitive edge.
Duties & Responsibilities- Making at least 150 outbound calls per day
- Qualifying leads for the Sales Staff
- Manning the chat bot and WhatsApp
- Capturing leads from the chat bot and WhatsApp
- Grade 12 certificate or any other qualification on N4
- Ability to work in a multilingual environment
- Proficiency in using a computer
- Experience in working on a CRM system
- Experience in capturing leads
- Experience in a call center environment is an advantage
- Experience in Sales is an advantage
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