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Operations Director

1 week ago

Randburg, Gauteng, South Africa MAESTRIA Recruitment & Consulting Tanzania Full time
Job Description

As a dynamic Operations Director, you will oversee the day-to-day management of our premium sports complex in Dar es Salaam. Your key responsibilities include:

  • Operational Management: Ensure the smooth operation of the sports courts, restaurant, and boutique, maintaining high service standards.
  • Team Leadership: Manage a team of 15+ employees, including hiring, training, and performance management.
  • Customer Experience: Deliver an exceptional experience for all visitors and members, fostering a premium and engaging atmosphere.
  • Financial & Business Performance: Develop and manage budgets, control costs, and optimize revenue streams to drive business success.
  • Marketing & Partnerships: Develop strategic promotional plans and establish relationships with local and international partners to expand our reach.
  • Compliance & Safety: Ensure all operations comply with local regulations and maintain high safety standards, prioritizing the well-being of our staff and guests.

Requirements

  • + 10 years of experience in hospitality, sports management, or tourism.
  • + 5 years in a General Manager or senior leadership role, overseeing complex operations.
  • Strong leadership and team management skills in a fast-paced, customer-facing environment.
  • Expertise in business operations, financial management, and strategic planning.
  • Passion for sports, fitness, and delivering exceptional customer experiences.
  • Fluency in English; knowledge of Swahili is an advantage.