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Customer Service Representative

2 months ago

Pretoria, Gauteng, South Africa Phaki Personnel Full time

Job Title: Customer Service Representative

Job Summary:

Phaki Personnel is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer queries, and ensuring that our clients receive the highest level of service.

Responsibilities:

* Handle inbound and outbound calls, responding to client enquiries and resolving customer queries in a timely and professional manner
* Provide accurate and up-to-date information to clients, using our systems and databases to ensure that all queries are resolved efficiently
* Escalate unresolved queries to the assistant manager and business units, ensuring that all issues are addressed promptly
* Maintain accurate records of all customer interactions, capturing data about all incoming queries

Requirements:

* An appropriate three-year tertiary qualification (at least 360 credits) with 18 months proven experience in handling life insurance/employee benefits or client relationship management/client care enquiries in a Call Centre
* OR
* A Grade 12 Certificate/Senior Certificate (Matric) with three (3) years proven experience in handling life insurance/employee benefits or client relationship management/client care enquiries in a Call Centre
* Computer literacy that would include a good working knowledge of Microsoft Office products

Preferred Qualifications:

* Experience in the Telecommunications or ICT environment

What We Offer:

* A competitive salary and benefits package
* Opportunities for career growth and development
* A dynamic and supportive work environment

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.