Portuguese Language Customer Service Specialist

4 days ago


Bellville, Western Cape, South Africa HR Genie Full time

At HR Genie, we are seeking a highly skilled Portuguese language professional to join our team as a customer service specialist.

About the Role

This position involves providing exceptional customer support and assistance in Angolan Portuguese to clients in a fast-paced business environment. The successful candidate will be responsible for handling inquiries, offering coaching and guidance, and ensuring positive member experiences while working closely with the operations team.

Key Responsibilities
  • Respond promptly to customer inquiries and deliver excellent service.
  • Support the division through administrative tasks and follow-ups to maintain high levels of satisfaction.
  • Communicate updates and resources effectively to assist members in achieving their goals.
  • Ensure all interactions are positive, professional, and solutions-oriented.
Desired Experience & Qualifications
  • A grade 12 or equivalent qualification is required.
  • A relevant diploma or degree is preferred but not mandatory.
  • The ideal candidate will possess strong verbal and written communication skills in both Angolan Portuguese and English, with at least two years of experience in customer service, business development, or a related field.
Competencies
  • Exceptional interpersonal and communication abilities.
  • Ability to build rapport and maintain professional relationships.
  • Goal-oriented with a positive and proactive mindset.
  • Adaptable, self-aware, and able to manage multiple priorities effectively.
  • Capable of working independently while providing support and assistance as needed.
Why Join Our Team?

We offer a dynamic and supportive work environment where you can grow professionally and develop your skills. Our team is passionate about delivering exceptional customer service and making a positive impact. If you share our values and are looking for a new challenge, please consider joining us.

Benefits

As a valued member of our team, you can expect:

  • A competitive salary package that rewards your hard work and dedication.
  • Ongoing training and development opportunities to enhance your skills and knowledge.
  • A collaborative and supportive work environment that fosters growth and success.


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