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Front Office Team Lead

2 months ago

Kempton Park, Gauteng, South Africa Radisson Hotel Group Full time

Job Summary:

The Front Office Supervisor is responsible for supporting the smooth operation of the front office department, ensuring that all aspects of the guest journey and experience are delivered to the highest level. This includes working proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.

Key Responsibilities:

  • Guest Experience: Supports the delivery of exceptional guest service, ensuring that all guests receive a warm and welcoming experience.
  • Front Office Operations: Oversees the smooth operation of the front office department, ensuring that all tasks and responsibilities are completed efficiently and effectively.
  • Team Management: Supervises and mentors the front office team, fostering a culture of growth, development, and performance within the department.
  • Cost Control: Ensures that costs and inventory are controlled, and productivity and performance levels are attained.
  • Stakeholder Relationships: Builds and maintains effective working relationships with all key stakeholders, including guests, colleagues, and external partners.
  • Guest Engagement: Develops and implements effective planned guest engagement programs, ensuring that guests receive a personalized and memorable experience.
  • Compliance: Ensures adherence to all legislation and best practice activities, performing follow-up as required.

Requirements:

  • Experience: 2+ years of experience in front office operations, preferably in a supervisory or management role.
  • Skills: Strong supervisory and managerial skills, with a hands-on approach and lead-by-example work style. Excellent communication and problem-solving skills, with the ability to work in a fast-paced environment.
  • Education: High school diploma or equivalent required; degree in hospitality or a related field preferred.

What We Offer:

As a Front Office Supervisor with Radisson Hotel Group, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be challenged to deliver exceptional guest service and support the smooth operation of the front office department. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.