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Phone-Based Customer Advocate

3 weeks ago

Randburg, Gauteng, South Africa Huzzle Full time
About the Position

We are seeking a highly skilled Sales Support Professional to fill the role of Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Duties and Responsibilities
  • Engage with customers via phone, email, and chat platforms to provide timely and professional responses.
  • Utilize CRM systems and other tools to manage customer interactions and resolve issues efficiently.
  • Collaborate with internal teams to ensure consistent messaging and effective resolution of customer concerns.
  • Develop and maintain relationships with clients to ensure long-term satisfaction.
Essential Skills and Qualifications
  • A minimum of 1-4 years of experience in customer-facing roles, handling inquiries and resolving issues professionally.
  • Familiarity with sales and outreach tools, including CRMs and automation software.
  • Strong communication skills with the ability to handle customer complaints and requests empathetically.
  • Excellent time management and organizational skills to juggle multiple schedules and tasks effectively.
  • Proficiency in Google Docs, Google Sheets, CRM systems, and communication tools like Slack and Zoom.