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Store Manager
2 months ago
Job Summary:
We are seeking a highly skilled and experienced Store Manager to lead and manage the daily operations of our store. As a Store Manager, you will be responsible for ensuring that the overall objectives of the store, including sales targets, innovation initiatives, and customer service standards, are met and exceeded.
Key Responsibilities:
Stock Management:
- Ensure that stock is accurately received and unpacked to merchandise and replenish the sales floor.
- Monitor and manage stock levels through defined processes to mitigate risks and ensure adequate stock on hand.
- Oversee the overall maintenance of the stockroom to meet housekeeping standards.
- Authorize write-offs, breakages, recalls, and returns.
Sales Growth and Profitability:
- Analyze sales and profitability reports in store to collaborate with management on required operational action plans, increase sales performance, and monitor store expenditure.
- Review and keep abreast of in-store product performance to provide feedback to support center and enhance sales.
- Identify and propose new opportunities to increase sales and brand awareness.
Risk Management:
- Conduct compliance checks through defined processes to ensure and enforce overall compliance to policies and procedures.
Customer Experience Management:
- Ensure and maintain the implementation of customer experience processes (through the execution of business instruction letters, markdowns, repricing, promotions, customer experience plans, visual standards, customer feedback, general housekeeping, etc.) to meet customer service standards.
Leadership and Development:
- Lead and drive the team within a store to achieve store KPIs and operational strategy in line with company values.
- Identify and drive training, coaching, and development needs with a focus on talent management and succession planning.
- Recruit, administer, and manage performance in accordance with company policies and procedures.
Innovation:
- Implement innovation initiatives from Head Office to delight our customers and improve in-store processes.
