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IT Operations Manager

2 months ago


Johannesburg, Gauteng, South Africa Boardroom Appointments Full time
IT Operations and Service Delivery Manager

Boardroom Appointments is seeking an experienced IT Operations and Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for overseeing end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.

Key Responsibilities:
  • Service Delivery: Oversee end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.
  • Process Optimization: Collaborate with cross-functional teams to optimize service processes.
  • SLA and KPI Management: Monitor SLAs and KPIs, making data-driven decisions to improve service quality.
  • Technical Leadership: Leverage your Microsoft technical background to guide the team in troubleshooting and resolving complex issues.
  • Client Relationships: Foster strong client relationships by understanding their needs and expectations.
  • Team Leadership: Lead and motivate a team of IT professionals.
  • Vendor Management: Collaborate with vendors to ensure seamless service delivery.
  • Continuous Improvement: Identify areas for efficiency gains and implement process enhancements.

Requirements:

  • Matric (Grade 12)
  • Bachelor's degree in IT, Computer Science, or a related field.
  • Minimum of 5 to 8 years of experience in IT operations, with at least 3 years in a managerial role.
  • Proficiency in Microsoft technologies (Windows Enterprise, Office 365, Azure, SQL, etc.).
  • Strong communication, leadership, and problem-solving skills.