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IT Operations Manager
2 months ago
Boardroom Appointments is seeking an experienced IT Operations and Service Delivery Manager to join our team. As a key member of our organization, you will be responsible for overseeing end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.
Key Responsibilities:- Service Delivery: Oversee end-to-end service delivery, ensuring timely and efficient resolution of incidents and requests.
- Process Optimization: Collaborate with cross-functional teams to optimize service processes.
- SLA and KPI Management: Monitor SLAs and KPIs, making data-driven decisions to improve service quality.
- Technical Leadership: Leverage your Microsoft technical background to guide the team in troubleshooting and resolving complex issues.
- Client Relationships: Foster strong client relationships by understanding their needs and expectations.
- Team Leadership: Lead and motivate a team of IT professionals.
- Vendor Management: Collaborate with vendors to ensure seamless service delivery.
- Continuous Improvement: Identify areas for efficiency gains and implement process enhancements.
Requirements:
- Matric (Grade 12)
- Bachelor's degree in IT, Computer Science, or a related field.
- Minimum of 5 to 8 years of experience in IT operations, with at least 3 years in a managerial role.
- Proficiency in Microsoft technologies (Windows Enterprise, Office 365, Azure, SQL, etc.).
- Strong communication, leadership, and problem-solving skills.