Quality Assurance Manager

5 days ago


Durban, KwaZulu-Natal, South Africa Tower Group Full time
Job Title: Quality Supervisor

At Tower Group, we are seeking a highly skilled Quality Supervisor to join our team. As a Quality Supervisor, you will play a critical role in ensuring the highest standards of quality are maintained throughout our production process.

Key Responsibilities:
  • Oversee all quality aspects to ensure products meet approved standards and specifications.
  • Champion the implementation and monitoring of ITAF standards, making recommendations for improvement.
  • Investigate and resolve quality non-conformances and customer complaints.
  • Analyze defects and implement corrective actions.
  • Conduct process and system audits, resolving findings and discrepancies.
  • Act as a customer representative and support contact for quality issues.
  • Maintain ISO certification through active participation.
  • Monthly reporting of quality metrics and updating quality documents.
Additional Duties:
  • Documentation of quality activities in compliance with company policies.
  • Calibration of equipment and maintenance of calibration schedule.
  • Maintain customer KPI reporting and monitor production adherence.
  • Implement standards, procedures, and processes to meet quality standards.
  • Develop, maintain, and ensure adherence to SOPs and work instructions.
  • Lead continuous improvement initiatives for efficiency, customer service, and cost savings.
  • Conduct quality training and ensure implementation of health and safety standards.
  • Supervise employees, schedule work tasks, and ensure adherence to quality and safety standards.
  • Ensure compliance with applicable laws and regulations.
  • Analyze operational problems, implement improvements, and preventive actions.
  • Plan for subordinate development and growth potential.
Competencies Required:
  • Planning and Organizational Skills.
  • Analytical and Problem-Solving Skills.
  • Communication Skills (verbal and written).
  • Attention to Detail.
  • Strong Interpersonal Skills.
  • Results Orientation.
  • Innovative Thinking.
  • Builds Collaborative Relationships.

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