Senior Retail Operations Manager

5 days ago


Queenstown, Eastern Cape, South Africa Profile Personnel Full time
Retail Assistant Manager Job Description

Profile Personnel is seeking a skilled and experienced Retail Assistant Manager to join their team in Komani, Eastern Cape.

Key Responsibilities:

  • Oversee the smooth operation of the shop floor, ensuring efficient customer service and a positive store environment.
  • Meet monthly sales targets and effectively manage budgets to drive business growth.
  • Recruit, train, and develop a high-performing team to deliver exceptional customer experiences.
  • Handle customer enquiries, complaints, and feedback, monitoring and improving customer service standards.
  • Provide excellent customer service, ensuring customer needs are met and exceeded.
  • Plan and implement rotas and shifts to meet business demands, ensuring adequate staffing levels.
  • Ensure product displays are visually appealing and effectively merchandised to drive sales.
  • Manage delivery schedules and logistics to maintain a well-stocked store.

Requirements:

  • Proven experience in a Retail Assistant Manager or similar role, with a strong track record of success.
  • Familiarity with financial principles and customer service best practices.
  • Strong math skills, with the ability to create and analyze reports, spreadsheets, and sales statistics.
  • Proficient user of Microsoft Office, particularly Excel.
  • Excellent leadership and organizational abilities, with a talent for developing high-performing teams.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and colleagues.
  • Problem-solving attitude and flexibility to work in shifts, including weekends and public holidays.

Preferred Candidate Profile:

Male candidates are preferred due to the manual labor aspects of the role, as well as the nature of the business and working hours.

Please forward your CV and supporting documentation for consideration.



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