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Regional Business Development Leader

1 week ago

Johannesburg, Gauteng, South Africa Boikago Group Full time

The Regional Business Development Leader at Boikago Group is responsible for developing and implementing business strategies that drive growth and improve customer satisfaction through effective After Sales consulting services and strategies.

Main Responsibilities

  • Develop and implement business strategies that drive growth and improve customer satisfaction through effective After Sales consulting services and strategies.
  • Monitor and analyse key performance indicators (KPIs) related to Customer Experience Management, Dealer After Sales Growth and Profitability, After Sales Service Quality, Parts Performance, and After Sales training expertise.
  • Identify areas for improvement and implement changes to enhance After Sales service quality and customer satisfaction.

Qualifications and Experience

  • National Diploma or Degree in Business or Sales & Marketing Management or Engineering or relevant qualification.
  • 5-8 years aftersales or marketing experience in the automotive environment and at least 5 years in automotive sales / aftersales specialist.
  • Knowledge of Service and Parts incl. technical applications.
  • Good knowledge of the Dealer Organization & structures.
  • Solid Business Acumen.
  • Understanding of financial principles.
  • Strong communication skills inclusive of engagement at all levels.
  • Strong planning & organising competencies.
  • Strong problem-solving skills.
  • Solid negotiation and influencing skills.
  • Ability to coach, mentor and motivate.