Inbound Customer Service Representative
1 month ago
We are seeking a highly skilled and motivated Customer Service Representative to join our team at mPower People Solutions. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients via an inbound line, responding to general contract and transactional inquiries, and resolving customer issues in a timely and professional manner.
Key Responsibilities:
- Answer customer calls and respond to requests in a professional and courteous manner
- Provide customers with product and service information, and resolve customer issues using our in-house operating system
- Complete call logs and reports, and maintain accurate records of customer interactions
- Assist irate customers and escalate issues to senior agents or team leaders as needed
- Ensure productivity levels are maintained and quality standards are met at all times
- Perform daily administrative functions, and accurately capture required information in various CRM systems
- Adhere to and support company policies and practices, and ensure compliance with business processes and legislation
Requirements:
- Minimum of 1 year inbound call centre experience
- Customer service experience, with a focus on providing exceptional customer service
- Administration experience, with a focus on data entry and record-keeping
- Experience in healthcare, insurance, financial, or administration industry, with knowledge of relevant legislative environment (advantageous)
- Grade 12 (Must Have)
- Formal Call Centre Qualifications (advantageous)
- Proficient in MS Office Suite applications
Salary: R9500 per month
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