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Travel Experience Specialist

2 weeks ago

Sandton, South Africa Executive Placings Full time

Job Overview

Executive Placings is seeking an experienced Retail Travel Specialist to join our team. This role involves working in a dynamic environment and collaborating with various stakeholders.

Key Responsibilities

  • Creative planning and designing of itineraries to meet client needs
  • Managing the reservations process to ensure guest satisfaction
  • Handling bookings from quote to finalizing, invoicing, and travel documents
  • Providing excellent customer service through clear communication with agents, sales teams, and colleagues
  • Rotational emergency duty and flexible working hours

Requirements

  • Minimum 3-5 years of previous inbound tour consulting experience required
  • Tourplan advantageous
  • Good understanding of terms and conditions, product knowledge, third-party destinations
  • Understanding of travel industry channels
  • A passion for delivering service excellence