Risk Management Support Specialist

1 week ago


Cape Town, Western Cape, South Africa iGrow Wealth Investments Full time

We are seeking a highly motivated Risk Management Support Specialist to join our team at iGrow Wealth Investments in Cape Town.

Salary: R240,000 - R340,000 per annum

The successful candidate will be responsible for providing administrative support to the insurance team, managing policy documentation, processing claims, and ensuring accurate and efficient customer service. They will also assist in the preparation, submission, and follow-up of insurance claims, and liaise between clients and insurance providers to ensure effective claims resolution.

Key Responsibilities:

  • Manage policy documentation, including new applications, renewals, amendments, and cancellations.
  • Ensure all client records and policy documents are accurate and up-to-date.
  • Process insurance claims, including preparation, submission, and follow-up.
  • Liaise between clients and insurance providers to ensure effective claims resolution.
  • Provide guidance to clients on policy terms, premium payments, and policy renewals.
  • Maintain positive client relationships by providing timely and clear information.

Requirements:

  • A minimum of a matric is required; a certificate or diploma in insurance, finance, business administration, or a related field is preferred.
  • FAIS (Financial Advisory and Intermediary Services) compliance and RE 5 (Representative Exam) certificate is advantageous.
  • 1-3 years of experience in an insurance, financial services, or administrative role is preferred.
  • Familiarity with insurance policies, claims processes, and regulatory requirements.
  • Proficiency in MS Office (Word, Excel, and Outlook) and insurance software.
  • Strong data entry and record-keeping skills.
  • Excellent attention to detail and accuracy.
  • Strong organizational and time management skills.
  • Effective communication and interpersonal skills for client interactions.
  • Problem-solving abilities and the capacity to handle customer inquiries.
  • Understanding of insurance regulations and the Financial Sector Conduct Authority (FSCA) requirements.
  • Knowledge of FAIS and FICA compliance regulations, if applicable.


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