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Hotel Guest Services Associate

1 week ago

Nelspruit, Mpumalanga, South Africa Bright Placements Full time
About the Role

We are seeking a highly organized and efficient individual to join our front desk team. As a Front Desk Attendant, you will be responsible for providing exceptional customer service, handling reservations, and coordinating with various departments.

Main Tasks

* Ensure seamless check-in and check-out processes for guests.
* Handle guest inquiries and provide information about hotel services and local attractions.
* Manage reservations and bookings efficiently, maintaining accurate records of guest details.
* Process payments and maintain accurate records of transactions.
* Coordinate with housekeeping and maintenance teams to ensure a smooth operation.

Key Skills and Qualifications

* Excellent communication and interpersonal skills.
* Previous experience in hospitality or customer service is an advantage.
* Proficiency in hotel management software (e.g., PMS) and basic computer skills are required.
* Ability to multitask and remain calm under pressure is necessary for success in this position.

Benefits of Working at Bright Placements

* Competitive salary and benefits package.
* Opportunity to work in a dynamic and fast-paced environment.
* Comprehensive training program to enhance your skills and knowledge.