Cape Town Venue Director

4 days ago


Cape Town, Western Cape, South Africa ProDevelopment Group Full time

About Us

At ProDevelopment Group, we pride ourselves on creating unique dining experiences that blend quality ingredients with friendly hospitality. Our eclectic venue on trendy Kloof Street in Cape Town has quickly gained popularity in the Western Cape.

We're seeking an exceptional General Manager to join our team. As a leader in the hospitality sector, you will be responsible for overseeing the daily operations of our entire venue, ensuring seamless functionality and excellence in all aspects.

Your Key Responsibilities

  • Overall Operations: Oversee the daily operations of the entire venue, ensuring smooth functionality and high standards of cleanliness.
  • Team Leadership: Lead and mentor staff across all departments, fostering a positive and collaborative environment.
  • Strategy Development: Develop and implement strategies to improve overall service, operational efficiency, and customer satisfaction.
  • Financial Management: Manage financials, including budgets, forecasts, and financial performance.
  • Compliance and Risk Management: Ensure compliance with health and safety regulations and company policies.
  • Customer Experience: Coordinate with kitchen and front-of-house staff to ensure a seamless dining experience.
  • Issue Resolution: Address any venue-related issues promptly and effectively.

Key Performance Indicators (KPIs)

  1. Service Standards**: Maintain high standards of overall service and guest satisfaction.
  2. Financial Performance**: Achieve financial targets and manage budgets efficiently.
  3. Health and Safety**: Ensure staff compliance with health and safety protocols.
  4. Staff Engagement**: Foster a positive and productive work environment.
  5. Operational Efficiency**: Successfully manage and improve operational efficiency.
  6. Issue Resolution**: Ensure timely and effective resolution of any venue-related issues.

Requirements

  • Experience: Proven experience as a General Manager or similar role in the hospitality industry.
  • Leadership Skills: Strong leadership and team management skills.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Quality Focus: High standards of cleanliness and operational efficiency.
  • Pressure Management: Ability to handle high-pressure environments with ease.
  • Education: A degree in hospitality management or related field is a plus.

Salary Package

Negotiable depending on experience.



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