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Branch Manager

2 months ago

Atlantis, Western Cape, South Africa West Coast Personnel Full time
Job Title: Branch Manager

West Coast Personnel is seeking a highly skilled and experienced Branch Manager to lead our Cape Town depot. As a key member of our team, you will be responsible for overseeing all aspects of the depot's operations, ensuring efficiency, quality, and customer satisfaction.

Key Responsibilities:
  • Organize and implement daily duties and tasks
  • Conduct quality control and ensure excellent service delivery
  • Plan and coordinate mechanical jobs and services
  • Make informed decisions regarding breakdowns and customer complaints
  • Provide exceptional customer service and sales support
  • Manage client relationships, both locally and internationally
  • Administer petty cash and credit card transactions
  • Perform general administrative tasks and duties
  • Coordinate contract and camper deliveries and returns
  • Manage shopping, cleaning, and stationery supplies
  • Handle secretarial work, job cards, quotations, and invoicing
  • Licensing and registration management
  • Second-hand sales administration
  • Staff management and control
  • Reception duties as needed
  • Meet deadlines and provide weekly reports to head office
  • Ensure effective communication between branches
  • Lease agreement management for leased units
  • Work weekends, public holidays, and overtime as required
Requirements:
  • Matric/Grade 12 qualification
  • 3 years of experience in the Hospitality and Tourism Industry
  • Strong administrative and organizational skills
  • Management experience, including discipline, performance, planning, and coordination
  • Proficiency in MS Word, Excel, and Email
  • Able to motivate staff and work with minimal supervision
  • Quick problem-solving and adaptability skills
  • Hands-on and self-motivated individual
  • Ability to work independently and effectively with others
  • Valid Code 8 License
  • German, French, or Dutch language proficiency an advantage