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Retail Store Manager

2 months ago

Kempton Park, Gauteng, South Africa Jack's Paint & Hardware Head Office Full time
Job Description

Assume responsibility for activities and staff in specialized shops.

Key Responsibilities
  • Customer Service: Ensure all employees provide excellent customer service in accordance with company policy.
  • Sales: Train and drive the sales team, collect and analyze sales levels of products and services.
  • Order Supplies: Command products from relevant suppliers to ensure convenient and profitable products are available for purchase.
  • Manage Budgets: Plan, monitor, and report on the budget.
  • Relationship with Customers: Build lasting and meaningful relationships with customers to ensure satisfaction and loyalty by providing accurate and friendly advice and support, delivering quality products and services, and supplying after-sales information and service.
  • Staff: Ensure all staff are compliant, have contracts/job specs in place, and that all information and changes are received by HR on time.
  • Relationship with Suppliers: Build lasting and meaningful relationships with suppliers and service providers to establish a positive, profitable, and enduring collaboration, cooperation, and contract negotiation.
  • Communications: Use various types of communication channels, such as verbal, handwritten, digital, and telephonic communication, to construct and share ideas or information.
  • Oversee Promotional Sales Drives: Ensure sale items are ordered as per promotional adverts, and that prices are passed through the register as they should.
  • Ensure Goods are Correctly Labelled: Ensure goods are labelled with all necessary labelling information regarding the product, and that labels respect legal requirements and adhere to regulations.
  • Measure Customer Feedback: Evaluate customer comments to determine whether customers feel satisfied or dissatisfied with the product or service.
  • Procurement: Undertake ordering of services, equipment, goods, or ingredients, compare costs, and check the quality to ensure optimal payoff for the organization.
  • Maximise Sales Revenues: Increase possible sales volumes and avoid losses through cross-selling, upselling, or promotion of additional services.
  • Compliance: Implement and monitor company activities in compliance with legal contracting and purchasing legislations.
  • Adhere to Organisational Guidelines: Adhere to organisational or department-specific standards and guidelines, understand the motives of the organisation, and act accordingly.
  • Sales: Set sales goals and objectives to be reached by a sales team within a period of time, such as the target number of sales made, and new customers found.
  • Estimate Cost: Estimate the total cost of building, Paint & Hardware materials required, when doing quotations.
  • Health and Safety Standards: Adhere to standards of hygiene and safety established by respective authorities.
  • Supervise Merchandise Displays: Work closely together with visual display staff to decide how items should be displayed, in order to maximise customer interest and product sales.
  • Manage Theft Prevention: Apply theft and robbery prevention, monitor security surveillance equipment, and enforce security procedures if needed.