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International Store Operations Manager

1 week ago

Durban, KwaZulu-Natal, South Africa Pedros Full time

Pedros is looking for an International Store Operations Manager to oversee the setup, maintenance, and administration of POS systems across our international locations.

Main Responsibilities
  • Coordinate POS configuration and setup for new international stores
  • Manage menu item updates, pricing, and promotions according to regional requirements
  • Ensure accurate linking of MIs and recipes to minimize inventory discrepancies
  • Support the implementation of order types, tax settings, and tender setups per country-specific requirements
Data Entry & Verification
  • Accurately input and verify product and menu data within the POS system
  • Maintain POS master data records across all international regions
  • Assist in bulk data uploads and validations for system-wide updates
Error Resolution & Support
  • Track and log POS-related queries from international stores and escalate as needed
  • Investigate and resolve basic POS errors (e.g., missing menu items, incorrect pricing, tender issues)
  • Collaborate with vendors (e.g., GAAP, Micros, Yumbi) to resolve technical issues affecting POS functionality
Regional Support & Communication
  • Communicate menu changes and system updates to store managers and relevant stakeholders
  • Support international store openings by ensuring accurate system configurations
  • Coordinate with vendors to activate, test, and maintain POS integrations
System Performance & Reporting
  • Monitor POS system performance and report issues proactively
  • Generate basic sales, stock variance, and transaction reports for international stores
  • Assist with data extraction and validation for internal audits and operational reviews

Requirements:

Technical & POS Knowledge
  • Must have experience with POS systems (GAAP, Micros, or similar)
  • Familiarity with menu management, tax settings, and tender configurations
  • Knowledge of POS integrations with aggregators (e.g., UberEATS, Mr D, Yumbi)
Administrative & Analytical Capabilities
  • Strong attention to detail for accurate data entry and validation
  • Ability to generate and interpret basic POS reports
  • Proactive approach to identifying discrepancies and resolving issues
Communication & Teamwork
  • Ability to engage with store teams, vendors, and IT teams
  • Strong written and verbal communication for reporting and troubleshooting
  • Ability to multitask across multiple store locations and requests