In-Store Operations Director

5 days ago


Durban, KwaZulu-Natal, South Africa Spar Group Limited Full time

Spar Group Limited is recruiting a highly competent Store Manager to join its team based in Inanda - KZN.

Key Responsibilities
  • Leads and directs the store's day-to-day operations, incorporating sales, staff, stock, and resource management.
  • Guarantees that customers receive excellent service by enforcing strict quality control over product presentation and accuracy of prices.
  • Designs and executes marketing campaigns to drive up customer numbers.
Performance Metrics
  • Maximize profitability by ensuring sales align with business goals.
  • Strategically maintain gross profit margins by controlling shrinkage levels.
  • Supports the annual budget development process.
  • Handles customer complaints efficiently.
  • Ensures rapid and accurate delivery processing.
  • Empowers and motivates staff through regular coaching and mentoring sessions.
  • Mainitains optimal stock levels suitable for the store size.
  • Successfully manages the stock procurement process to guarantee availability of KVIs.
  • Oversees fleet and ensures store security is consistently maintained.
Requirements
  • Secondary education.
  • At least 3-5 years of experience as a retail manager.
  • Excellent technical abilities and expertise with IQ (or equivalent).
  • Highly developed interpersonal and communication skills.
  • Ability to thrive in a demanding environment and cater to diverse customer demands.
  • Talent for fostering and growing teamwork.


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