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Retail Team Lead

2 weeks ago

Newcastle, KwaZulu-Natal, South Africa Mr Price Group Full time

Job Title: Retail Team Lead

About the Role

As a Retail Team Lead at Mr Price Group, you will be responsible for leading a team of retail staff, driving sales growth, and delivering exceptional customer service. You will work closely with the store manager to develop and implement strategies to achieve sales targets and improve customer satisfaction.

Main Responsibilities:
  • Team Leadership:
    • Supervise and lead a team of retail staff, providing coaching, guidance, and support to ensure excellent customer service and sales results.
    • Develop and implement training programs to enhance employee skills and knowledge.
  • Sales Growth:
    • Analyse sales data to identify trends and opportunities for growth.
    • Develop and implement sales strategies to achieve sales targets.
    • Collaborate with the store manager to develop and implement marketing campaigns.
  • Customer Service:
    • Develop and implement customer service initiatives to improve customer satisfaction.
    • Work closely with the store manager to develop and implement customer service training programs.